Shipping policy
Shipping Policy
All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
All items are shipped via Australia Post or Aramex. If you have a preference out of the two you can specify in your order notes.
All parcels are insured for damage in transit. If you would like any additional services such as signature on delivery, Saturday delivery, or time certain delivery, please contact us in advance of placing your order for a quote.
Domestic Shipping Rates and Estimates
We offer flat rate standard & express shipping options within Australia. This is added automatically at checkout.
In-store pickup
You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 - 3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are available here: https://anthonysdiecasts.com.au/pages/contact-us
Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to the following countries only:
Canada, France, Germany, Hong Kong SAR, Ireland, Japan, New Zealand, Saudi Arabia, United Kingdom, United States, United Arab Emirates, Singapore
If you don't see your country listed above you can purchase through our eBay store: https://www.ebay.com.au/str/anthonysdiecasts
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Anthony’s Diecasts is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at dispatch@diecasts.com.au with your name and order number, and we will investigate it for you.
Any lost or missing parcel claims must be made within 60 days of the parcel being picked up by the courier. If you have not contacted us within 60 days, unfortunately we can’t offer you a refund or exchange.
Delivery Timeframes
You can find the up to date delivery timeframes here:
- Australia Post: https://auspost.com.au/service-updates/domestic-delivery-times