Pre-Order Policy

What is a "Pre-Order"?

A pre-order is an order for an item that will be released in the future. Pre-orders are announced in advance of the item being released (Sometimes over a year in advance). Each product will have an arrival ETA in the description. Please note this ETA is a rough estimate only and not a guarantee.

Most pre-orders require a deposit only to secure the item with the full amount due when the item arrives in store. Please read each product description so you are aware of the deposit price and the final price.

You can find the current status of your pre-order here:


Buyer wishes to cancel pre-order

Deposit exchanged for store credit

When we place our order for an item, we decide how many to order based on our pre-orders and we use the deposit amount to pay our deposit to the manufacturer. Because of this, deposits are non-refundable. However, we will exchange the deposit amount for store credit.


Pre-order is cancelled

Deposit refunded in full

In some rare cases a manufacturer will cancel production of an announced pre-order. This is usually due to lack of interest from collectors but can happen for various other reasons.

If this happens, your deposit will be refunded in full.


Item is delayed

- Less than 2 years from order date = No refund

- Over 2 years from order date = Full refund

Unfortunately we have no control over when a manufacturer will release their item or whether they will arrive by the original ETA. As such our arrival ETA's are a rough estimate only. We will only provide a refund if the item has been delayed for more than two years from the date of your order. If it has been less than two years from the date of your order and you wish to cancel your pre-order, please refer to our "Buyer wishes to cancel pre-order" cancellation policy above.


Shipping for pre-orders

"Pay Shipping When Item Arrives"

If you choose this option at checkout we will invoice you the shipping cost when the item arrives in store.

"Standard" or "Express Shipping"

We don't recommend choosing this option if you are purchasing multiple pre-orders at once. This is because pre-orders often arrive at different times.

Our system can only charge one lot of shipping at a time. Therefore if you order multiple items in a single order they will be sent together when all the items arrive. If you would like an item/s sent out early, please email us:


Pre-Order Images/Post-Announcement Changes

Deposit exchanged for store credit

Unless otherwise specified in the listing, all pre-order images are for reference only. Pre-order items have not been produced when they are announced, therefore in most cases it is not possible to show an image of the actual item to be received. The manufacturer reserves the right to make changes to the item at any time from announcement until release. Our "Buyer wishes to cancel pre-order" cancellation policy applies should a customer wish to cancel there pre-order on these grounds. If you have any queries, please email us: